Moving Your Roaster + FAQs

Here are the steps that need to happen to relocate your roaster:

1. Address, Timeframe, and Quote:

Please let us know the address you plan on moving the roaster to and an estimated timeframe. Once we have this information from you, our Operations Team will organize the logistics portion and generate a quote for the move. As you’re planning, please let us know if there is any overlap between the two spaces or any key dates you’re hoping to meet.

*Please note, if you leased your roaster, you are required to alert the leasing company that holds your lease. Please reach out to your CSM if you need more information.

2. Site Readiness Completion and Approval:

Please complete this Site Readiness Survey for the new location. The Site Readiness Survey needs to be completed fully and approved by our Technical Services Team before your roaster move happens. Please let us know if you have any questions about it. As you complete this 

*Please let us know as soon as possible if the new location has a different electrical configuration than your old space: E.g., 208 volts 3 Phase → 240 volts 1 Phase.*

To assist you in completing the Site Readiness Survey, please refer to our Site Readiness Worksheet, which serves as a guide. We ask that you complete your Site Readiness Survey at least two weeks before your desired move date to ensure The Technical Services Team has time to approve/deny your survey, and changes can be made if need be.

3. Invoicing & Payment

While completing The Site Readiness Survey is happening, and we are working with you to complete it, we’ll share the moving quote with you. The Finance Team will send an invoice for the move.

We ask that you pay the invoice before we schedule the move. 

4. Scheduling Your Move

Once you have completed the steps above, we’ll confirm the date and timeframe with you for the move! We’ll also schedule the technician to ensure a smooth roaster move and a successful new installation.

5. What To Expect

The carrier will arrive, wrap the roaster, and load it into their truck. Please ensure you unplug the roaster and pack the iPad and any other accessories with you and bring them separately. The roaster will be delivered to the new location site. We do our best to schedule the technician on-site to complete the installation the following day. We will alert you before the move if this is not the case to prepare.

FAQs

• I want to move my roaster. How do I schedule a roaster move?
  • Contact your Customer Success Manager and let them know the address you plan on moving the roaster to and the desired timeframe for the move. Your CSM will begin organizing the logistics portion of the move and generate a quote for the cost of moving your roaster.

• How much does moving my roster cost?
  • Depending on the distance of the move, the new location obstacles, etc., our logistics team will work with a local mover to generate the cost for you. We’ll share the quote with you and send over an invoice for those moving costs. We’ll ask that you pay the invoice before we schedule the move. 

• How do I prepare for moving day?
  • You will need to complete a Site Readiness Survey for your new space.  We’d ask that you turn in your completed Site Readiness Survey at least two weeks before your desired move date. As you’re planning, we’ll want to know if there is any overlap between the two spaces or any key dates you’re hoping to meet.

• Will my roaster be moved and reinstalled on the same day?
  • While we aim to install your roaster as quickly as possible, a technician is not always available for installation on the same day that the roaster is moved. Please keep this in mind during the planning process and plan to roast ahead. Your CSM will give you a projected timeline and help you prepare for potential gaps between the move and installation.

• Why did I receive a small box of green coffee? 
  • During the planning period, you will receive a small box of green coffee in the mail. Please set this aside, as it will need to be used by the technician to run a few test batches during the installation process.

• Who is my point of contact for the day of move communication?
  • Your CSM is your point of contact throughout your roaster move process.

• What can I expect?
  • Once your move date is confirmed, we will provide a time window for that given day. The carrier will arrive, wrap the roaster, and load the roaster into their truck. Please ensure you unplug the roaster and pack the iPad and any other accessories with you and bring them separately. The roaster will be delivered to the new location site. We do our best to schedule the technician to complete the installation the following day. We will alert you before the move if this is not the case to prepare.

• Who will be performing the move?
  • This depends on the availability of the movers and the technician in your area. We try to have both the movers and the technician lined up so your roaster can be moved and reinstalled the same day, but sometimes that is not possible. We’ll provide you with more information when confirming your move date.

• What do I do with my iPad, Google Hub, and other accessories?
  • Please store your iPad, Google Hub, and any other roaster accessories in a safe place. You will be responsible for moving these items to the roaster’s new location, and they will need to be present for the installation.