Profile + Roast Log

We received the coffee we ordered but there’s no profile.

I’ll be more than happy to walk you through adding profiles to coffee that you have added to your inventory. 

To do so, please follow these steps: 

1. Open the Bellwether App
2. Select inventory from the menu on the left-hand side
3. Click on” in transit” on the On Order tab. 
4. You should then see the option to move the coffee to the Green inventory. 
5. Once the coffee is in the “Green” tab you should see the profiles when clicking on the name of the coffee

It doesn’t look like my roast caught up to the profile. What’s wrong?

We’ve looked into your request and this can be caused by a communication error. Could you confirm if your roaster was already fully powered up before you began selecting your beans?

To make sure that your roaster is fully powered, when you turn the power you should feel two clicks, one for Standby and the second to fully power the roaster.

In addition, please try the following while roasting:

• While the machine is on Standby, please do not begin selecting your Beans and Profile.
• Only select Beans and Profile once the roaster is in ready state, i.e., it has been brought up to full power by taking the power button to the momentary start position
• Once you have selected Beans and Profile, do not allow the roaster to reset
• Select the green beans, select the roast profile, and start the roast.

For subsequent roasts while power has not been removed, simply repeat the last step.

My roast log looks unusual. Can you take a look?

We’re happy to investigate. In this case, we’d ask that you email or call us with some more details so we can take a look. Here’s what we’d need to know:

• Can you confirm how much coffee you roasted during this roast cycle? (For optimal results, we recommend always roasting 6 lbs)
• Has anything changed from your previous roasts? (i.e. new batch of beans)?
• Was the glass door recently cleaned? If so, do you remember if you touched the bean probe? (It’s a small object on the drum door)
• Can you make sure that the machine is not roasting and provide us a clear, head-on picture of the probe while not in a roasting state? This will help me have a better visual reference

If you’re still have questions about profiles or roast logs, please let us know and we can assess next steps. Send a message through the Bellwether App or by using one of the paths below:

844-307-7304
support@bellwethercoffee.com
https://www.bellwethercoffee.com/support