iPad + Connectivity Troubleshooting

I can’t connect or login.

This is generally a connectivity issue. Could you try the following?

1. Check your WiFi and make sure to connect the iPad to the “Bellwether Labs” Network. (After you have connected, please try opening a browser on the iPad and see if you can access the internet.)
2. If this checks out, but you are still having difficulties connecting, would you mind power cycling the iPad and the Bellwether? (We just need to turn both of them off and then back on)

Please note: If you are not seeing “Bellwether Labs” as an available network or if the Google Hub is not flashing white, please try power cycling your router and the hub. (Turn both of these off, wait for about 10 seconds and then turn them back on)

I started a roast but the roaster temperature is dropping.

Please try the following troubleshooting steps: 

• Double-clicking the home screen on the iPad and swiping up to close the app.
• Power cycle the roaster (Turn off and back on) 
• Wait 30 seconds and try another roast 

My iPad is freezing mid-roast.

If your iPad freezes mid-roast, there won’t be any issue completing the roast or any affect to the beans. 

Once the Bellwether successfully downloads the profile, the internal computer of the Bellwether takes over the process, independent of the iPad, it will roast as it needs to.

Let’s go ahead and turn your iPad off and then back on, just to fully refresh.

If you see that the issue persists, please send us a screenshot or video of what you are seeing!

If you’re still experiencing connectivity issues, please let us know and we can assess next steps. Send a message through the Bellwether App or by using one of the paths below:

844-307-7304
support@bellwethercoffee.com
https://www.bellwethercoffee.com/support