Safety FAQs
Can I move my roaster once it has been installed?
No, not with out reaching out to the Bellwether Team first.
You can move the roaster very small distances across even surfaces (for cleaning purposes). If you need to move the roaster across a greater distance (be it across the café, to another location, etc.) Do not do so before contacting our team. The Bellwether has very sensitive thermocouples which can lose their calibration and cause issues to your roasts.
If you have a need to move the roaster, please contact us, it is best to leave the roaster where it will be installed.
Should I open the glass front while the roaster is on and warm?
No, please do not do that.
Our roaster is designed to contain any possible fires. Opening the glass door can introduce oxygen to very high temperatures and cause ignition. As a best practice, do not under any circumstances open the glass door if your roaster is on and not completely cooled.
Can I place things on top of my roaster?
No. Even though it may be tempting to place a plant, bowler hat, or tiara on your roaster, due to high temperatures, do not store anything on top of the roaster.
Can I perform additional maintenance that is not mentioned in the user maintenance guide?
No. Unless instructed by a Bellwether Technician, it is best not to go beyond the expected maintenance (Emptying Chaff Can and Water Reservoir, Cleaning Pre-Filter, vacuuming the Bellwether at the end of the roasting day).
If you believe your roaster is not performing properly, note what you are seeing and hearing, and reach out to our Support Team. Feel free to contact us via:
- Ticket through your Bellwether App.
- Email us at support@bellwethercoffee.com
- You can reach us on the phone Monday – Friday 9 AM – 9 PM EST at 844-307-7304.