Fresh Roasted Coffee Program FAQs
When will my roasted coffee arrive?
Ground orders:
Ground shipping service can be as fast as overnight or take up to 6 days in transit. This depends mostly on your location. Our headquarters is located in Berkeley, California. Packages to Sacramento are often delivered overnight, but rural locations in the Eastern US can take quite a while longer.
Additionally, shortages of drivers or inclement weather can add delays. The best policy is to allow extra time for your coffee to arrive.
Your coffee is roasted the day it is shipped, and sealed in oxygen-barriers bags, so it will remain fresh until arrival, even in the longest delivery scenarios.
Faster shipping options:
1 Day and 2 Day shipping options are available and have delivery timelines as advertised. Again, we live in an unpredictable world, and delays have been known to occur, although only quite rarely.
How much coffee can I order?
There is not a limit on how much roasted coffee you can order. However, larger orders may be split into multiple shipments.
Who do I reach out to if I have questions about my order?
If you have questions about your order, the delivery timeline, cost, or anything else, you should contact support@bellwethercoffee.com. Our team will get right back to you and, if needed, coordinate the work of the internal teams at Bellwether to resolve your concern.
How do I find out the status of my order?
You will receive an order confirmation email after successfully placing an order. Orders placed before 4 pm Pacific Time should be roasted and shipped the next business day. Orders received after 4 pm Friday will be roasted and shipped Tuesday. Once your order has been shipped, you will receive a UPS email with tracking information included.
If you have any further questions about where your order is in the process, don’t hesitate to contact support@bellwethercoffee.com.
How is the coffee packaged?
All coffee orders are packaged in five-pound heat-sealable bags with a simple label declaring which coffee is inside and at which roast level. A roast date will also be on the bag. These bags are placed in cardboard boxes. We love it when people order in multiples of 25 pounds – that’s our favorite box to use!
Can I pick my roasted coffee up?
You can. Customers local to us in the Bay Area can specify order pick up as their shipping option during checkout and then come to our HQ and have their coffee handed to them.
We request that you give us one full business day to roast and pack your coffee. That is, if you place your order on Monday, we can guarantee it will be ready for you by 9 am Wednesday. If you are operating on very tight timelines, you can contact support@bellwethercoffee.com to see if your order is available any sooner.
The address for pickup is:
708 Virginia Street
Berkeley CA 94704
Consider having the coffee shipped – it is free, easy, and more carbon-friendly to give your coffee a ride in a delivery truck that was already coming to your neighborhood than driving a vehicle just for your box(es).