Safety Best Practices
Before performing any cleaning or maintenance procedures that the Bellwether team has not explicitly mentioned, please email us at support@bellwethercoffee.com or call +1-844-307-7304.
Do not open the glass front while the roaster is on and warm
Our roaster is designed to contain any possible fires. Opening the glass door can introduce oxygen to very high temperatures and cause ignition. As a best practice, do not under any circumstances open the glass door if your roaster is on and not completely cooled.
Ask before moving your roaster
You can move the roaster very small distances across even surfaces (for cleaning purposes). If you need to move the roaster across a greater distance (be it across the café, to another location, etc.) Do not do so before contacting our team. The Bellwether has very sensitive thermocouples which can lose their calibration and cause issues to your roasts.
If you have a need to move the roaster, please contact us first for next steps.
Don’t place things on top of your roaster
Due to high temperatures, it is not safe to store anything on top of the roaster.
Ask before performing additional maintenance
Unless instructed by a Bellwether Technician, it is best not to go beyond the expected maintenance (Emptying Chaff Can and Water Reservoir, Cleaning Pre-Filter, vacuuming the Bellwether at the end of the roasting day).
If you believe your roaster is not performing properly, note what you are seeing and hearing, and reach out to our Support Team. Feel free to contact us via:
- Ticket through your Bellwether App.
- Email us at support@bellwethercoffee.com
- You can reach us on the phone Monday – Friday 9 AM – 9 PM EST at 844-307-7304.