{"id":85,"date":"2020-11-06T22:48:34","date_gmt":"2020-11-06T22:48:34","guid":{"rendered":"https:\/\/learn.bellwethercoffee.com\/?post_type=epkb_post_type_1&#038;p=85"},"modified":"2022-09-19T21:35:42","modified_gmt":"2022-09-19T21:35:42","slug":"support-and-services","status":"publish","type":"epkb_post_type_1","link":"https:\/\/learn.bellwethercoffee.com\/?epkb_post_type_1=support-and-services","title":{"rendered":"Support + Service FAQs"},"content":{"rendered":"\t\t<!-- Article Structure Version 2 Style -->\r\n\r\n\t\t<style> #eckb-article-page-container-v2{width:100%}#eckb-article-page-container-v2 #eckb-article-body{width:1140px}#eckb-article-page-container-v2 #eckb-article-body{grid-template-columns:0 80% 20%;}#eckb-article-page-container-v2 #eckb-article-left-sidebar{display:none;}#eckb-article-page-container-v2 #eckb-article-content{grid-column-start:1;grid-column-end:3;}@media only screen and (max-width:1025px){#eckb-article-page-container-v2{width:100%}#eckb-article-page-container-v2 #eckb-article-body{width:100%}#eckb-article-page-container-v2 #eckb-article-body{grid-template-columns:0 80% 20%;}#eckb-article-page-container-v2 #eckb-article-left-sidebar{display:none;}#eckb-article-page-container-v2 #eckb-article-content{grid-column-start:1;grid-column-end:3;}}#eckb-article-page-container-v2 #eckb-article-left-sidebar{padding:10px 10px 10px 10px;;background-color:#ffffff;margin-top:0px;}#eckb-article-page-container-v2 #eckb-article-content{padding:20px;;background-color:#ffffff;}.eckb-article-content-created-date-container,.eckb-article-content-last-updated-date-container,.eckb-article-content-author-container,.eckb-ach__article-meta__date-created,.eckb-ach__article-meta__author,.eckb-ach__article-meta__date-updated{color:#000000;font-size:16px !important;}#eckb-article-page-container-v2 #eckb-article-right-sidebar{padding:10px 10px 10px 10px;;background-color:#ffffff;margin-top:0px;}@media only screen and (max-width:768px){#eckb-article-page-container-v2{width:100%;}#eckb-article-page-container-v2 #eckb-article-content{grid-column-start:1;grid-column-end:4;}#eckb-article-page-container-v2 #eckb-article-left-sidebar{grid-column-start:1;grid-column-end:4;}#eckb-article-page-container-v2 #eckb-article-right-sidebar{grid-column-start:1;grid-column-end:4;}#eckb-article-page-container-v2 .eckb-article-toc{position:relative;float:left;width:100%;height:auto;top:0;}#eckb-article-page-container-v2 #eckb-article-body{display:flex;flex-direction:column;}#eckb-article-page-container-v2 #eckb-article-left-sidebar{order:3;margin-top:0px!important;}#eckb-article-page-container-v2 #eckb-article-content{order:2;}#eckb-article-page-container-v2 #eckb-article-right-sidebar{order:1;margin-top:0px!important;}}<\/style>    \r\n\t\t<div id=\"eckb-article-page-container-v2\" class=\"eckb-article-page-content-counter eckb-article-page--R-sidebar-to-content eckb_ap_active_theme_bw-portal \" data-mobile_breakpoint=\"768\">    <div id=\"eckb-article-header\"><\/div>\r\n\t\t\t<div id=\"eckb-article-body\">  <div id=\"eckb-article-left-sidebar\"><\/div>\r\n\t\t        <article id=\"eckb-article-content\" data-article-id=\"85\" >                        <div id=\"eckb-article-content-header\"><h1 class=\"eckb-article-title\">Support + Service FAQs<\/h1><div class=\"eckb-article-content-header__article-meta\"><\/div><\/div><div id=\"eckb-article-content-body\">\n<h4 class=\"wp-block-heading\"><strong>How do I get in touch with support?<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">For support requests or if you have a support related questions, please use the <a href=\"https:\/\/learn.bellwethercoffee.com\/wp-admin\/post.php?post=85&amp;action=edit\" data-type=\"URL\" data-id=\"https:\/\/learn.bellwethercoffee.com\/wp-admin\/post.php?post=85&amp;action=edit\">iPad to file a case<\/a> through the Bellwether App, or please get in contact with the Customer Support Team via the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>\u200bEmail:<\/strong> support@bellwethercoffee.com<\/li><li><strong>Web:<\/strong> www.bellwethercoffee.com\/support<\/li><li><strong>Phone: <\/strong>844-307-7304&nbsp;<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you&#8217;re working with a Customer Success Manager and have strategic questions, you can also reach out to them directly!<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>When can I get help?<\/strong> <\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;re available to help Monday through Friday, 9 am \u2013 9 pm EST, US holidays excluded, for problem resolution assistance (&#8220;Support Hours&#8221;). <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You may initiate a help desk ticket during Support Hours by emailing <a href=\"mailto:support@bellwethercoffee.com\">support@bellwethercoffee.com<\/a> or calling 844-307-7304.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>How long will it take you to resolve my problem? <\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If your roaster has a technical issue, you can expect a Bellwether representative to be in touch with you within 2 business hours. Depending on the severity of the problem, we aim to get you up and roasting within 5 business days. However, this timing can fluctuate depending on the issue and technician availability. \u00a0<\/p>\n<\/div><div id=\"eckb-article-content-footer\"><div class=\"eckb-article-content-footer__article-meta\"><\/div>\r\n\t\t<section id=\"eprf-article-buttons-container\" class=\"eprf-rating-mode-five-stars eprf-afc--reset\">\t\t\t\r\n\t\t<div class=\"eprf-stars-module eprf-stars-module--layout-1 \">\r\n\r\n\t\t\t<div class=\"eprf-stars-module__text\"  style=\"color: #000000; font-size:16px;;\" >\r\n\t\t\t\tWas this article helpful?\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"eprf-stars-container\"\r\n\t\t\t\t style=\"\r\n\t\t\t\t\t\t color: #7876e0;\r\n\t\t\t\t\t\t font-size: 30px;\r\n\t\t\t\t\t\t \"\r\n\t\t\t\t data-average=\"0\"\r\n\t\t\t\t data-initial_average=\"0\"\r\n\t\t\t>\r\n\t\t\t\t<div class=\"eprf-stars__inner-background\"> \r\n\t\t\t\t\t\t<span class=\"epkbfa epkbfa-star-o\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t<span class=\"epkbfa epkbfa-star-o\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t<span class=\"epkbfa epkbfa-star-o\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t<span class=\"epkbfa epkbfa-star-o\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t<span class=\"epkbfa epkbfa-star-o\" aria-hidden=\"true\"><\/span>\t\t\t\t<\/div>\r\n\t\t\t<\/div> \r\n\t\t\t\t<i class=\"epkbfa epkbfa-chevron-down eprf-show-statistics-toggle\" style=\"color: #7876e0;font-size: 18px\"><\/i>\r\n\t\t\t\t<div class=\"eprf-stars-module__statistics\">\t\t<h6>0 out of 5 stars<\/h6>\t\t<table> \t\t\t\t\t<tr>\r\n\t\t\t\t\t\t<td title=\"Excellent Documentation\">5 Stars<\/td>\r\n\t\t\t\t\t\t<td> \t\t\t\t\t\t\t<span class=\"eprf-stars-module__statistics__stat-wrap\"><span class=\"eprf-stars-module__statistics__stat-wrap__stat-inside\" style=\"width: 0%; background-color: #7876e0;\"><\/span><\/span>\r\n\t\t\t\t\t\t<\/td>\r\n\t\t\t\t\t\t<td>0%<\/td>\r\n\t\t\t\t\t<\/tr> \t\t\t\t\t<tr>\r\n\t\t\t\t\t\t<td title=\"Good Documentation\">4 Stars<\/td>\r\n\t\t\t\t\t\t<td> \t\t\t\t\t\t\t<span class=\"eprf-stars-module__statistics__stat-wrap\"><span class=\"eprf-stars-module__statistics__stat-wrap__stat-inside\" style=\"width: 0%; background-color: #7876e0;\"><\/span><\/span>\r\n\t\t\t\t\t\t<\/td>\r\n\t\t\t\t\t\t<td>0%<\/td>\r\n\t\t\t\t\t<\/tr> \t\t\t\t\t<tr>\r\n\t\t\t\t\t\t<td title=\"OK Documentation\">3 Stars<\/td>\r\n\t\t\t\t\t\t<td> \t\t\t\t\t\t\t<span class=\"eprf-stars-module__statistics__stat-wrap\"><span class=\"eprf-stars-module__statistics__stat-wrap__stat-inside\" style=\"width: 0%; background-color: #7876e0;\"><\/span><\/span>\r\n\t\t\t\t\t\t<\/td>\r\n\t\t\t\t\t\t<td>0%<\/td>\r\n\t\t\t\t\t<\/tr> \t\t\t\t\t<tr>\r\n\t\t\t\t\t\t<td title=\"Poor Documentation\">2 Stars<\/td>\r\n\t\t\t\t\t\t<td> \t\t\t\t\t\t\t<span class=\"eprf-stars-module__statistics__stat-wrap\"><span class=\"eprf-stars-module__statistics__stat-wrap__stat-inside\" style=\"width: 0%; background-color: #7876e0;\"><\/span><\/span>\r\n\t\t\t\t\t\t<\/td>\r\n\t\t\t\t\t\t<td>0%<\/td>\r\n\t\t\t\t\t<\/tr> \t\t\t\t\t<tr>\r\n\t\t\t\t\t\t<td title=\"Unusable Documentation\">1 Stars<\/td>\r\n\t\t\t\t\t\t<td> \t\t\t\t\t\t\t<span class=\"eprf-stars-module__statistics__stat-wrap\"><span class=\"eprf-stars-module__statistics__stat-wrap__stat-inside\" style=\"width: 0%; background-color: #7876e0;\"><\/span><\/span>\r\n\t\t\t\t\t\t<\/td>\r\n\t\t\t\t\t\t<td>0%<\/td>\r\n\t\t\t\t\t<\/tr> \r\n\t\t<\/table><\/div> \r\n\t\t<\/div> \r\n\t\t\t<div id=\"eprf-current-rating\" class=\"eprf-article-buttons__feedback-confirmation\" data-loading=\"Loading...\"  style=\"color: #000000; font-size:16px;;\" >\r\n\t\t\t<\/div>\r\n\t\t<\/section> \r\n\t\t <section id=\"eprf-article-feedback-container\" class=\"eprf-afc--reset eprf-article-feedback-container--trigger-negative-four\"  style=\"color: #000000; font-size:16px;;\" >\r\n\t\t\t<form class=\"eprf-leave-feedback-form\">\r\n\t\t\t\t<span class=\"eprf-leave-feedback-form--close\" style=\"color: #000000;\"><span class=\"epkbfa epkbfa-window-close\"><\/span><\/span>\t\t\t\t\t<div class=\"eprf-article-feedback__title eprf-form-row\">\r\n\t\t\t\t\t\t<h5>How can we improve this article?<\/h5>\r\n\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t<div class=\"eprf-article-feedback__required-title eprf-form-row\">\r\n\t\t\t\t\t<h5>How Can We Improve This Article?<\/h5>\r\n\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t  <div class=\"eprf-article-feedback__name eprf-form-row\">\r\n\t\t\t\t\t\t  <label for=\"eprf-form-name\">Name<\/label>\r\n\t\t\t\t\t\t  <input placeholder=\"Name\" type=\"text\" id=\"eprf-form-name\" name=\"eprf-form-name\" required>\r\n\t\t\t\t\t  <\/div>\t\t\t\t\t\t\t\t\t  <div class=\"eprf-article-feedback__email eprf-form-row\">\r\n\t\t\t\t\t\t  <label for=\"eprf-form-email\">Email<\/label>\r\n\t\t\t\t\t\t  <input placeholder=\"Email\" type=\"email\" id=\"eprf-form-email\" name=\"eprf-form-email\">\r\n\t\t\t\t\t  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class=\"eckb-article-widget-sidebar-body__widget\"><nav role=\"navigation\" aria-label=\"Recent Articles\" class=\"widg-widget-article-container\"><div class=\"widg-reset defaults-reset widg-widget-article-contents\"><h4>Recent Articles<\/h4><ul><li><a href=\"https:\/\/learn.bellwethercoffee.com\/?epkb_post_type_1=holiday-roasting-best-practices\"><span class=\"widg-article-title\"><i class=\"widg-widget-article-icon ep_font_icon_document\"><\/i><span>Holiday Roasting Best Practices<\/span><\/span><\/a><\/li><li><a href=\"https:\/\/learn.bellwethercoffee.com\/?epkb_post_type_1=new-marketplace-payment-options\"><span class=\"widg-article-title\"><i class=\"widg-widget-article-icon ep_font_icon_document\"><\/i><span>New Marketplace Payment Options<\/span><\/span><\/a><\/li><li><a href=\"https:\/\/learn.bellwethercoffee.com\/?epkb_post_type_1=series-2-marketplace\"><span class=\"widg-article-title\"><i class=\"widg-widget-article-icon ep_font_icon_document\"><\/i><span>Series 2 | Marketplace<\/span><\/span><\/a><\/li><li><a href=\"https:\/\/learn.bellwethercoffee.com\/?epkb_post_type_1=series-2-roast-manager-accounts-managing-records\"><span class=\"widg-article-title\"><i class=\"widg-widget-article-icon ep_font_icon_document\"><\/i><span>Series 2 | Roast Manager || Accounts: Managing Records<\/span><\/span><\/a><\/li><li><a href=\"https:\/\/learn.bellwethercoffee.com\/?epkb_post_type_1=series-2-roast-manager-accounts-add-manage-payment-methods\"><span class=\"widg-article-title\"><i class=\"widg-widget-article-icon ep_font_icon_document\"><\/i><span>Series 2 | Roast Manager || Accounts: Add\/Manage Payment Methods<\/span><\/span><\/a><\/li><\/ul><\/div><\/nav><\/div> <!-- end Widget -->\t\t\t<\/div>\r\n\t\t<\/div>    <\/div>\r\n\t\t\t<\/div><!-- \/#eckb-article-body -->              <div id=\"eckb-article-footer\"><\/div>\r\n\t\t<\/div><!-- \/#eckb-article-page-container -->\r\n\t\t\r\n\t\t<style id=\"eckb-article-print-styles\">@media print{@page{margin:10px 10px 10px 10px!important;}}<\/style>\r\n\t\t<style id=\"eckb-article-styles\" type=\"text\/css\"><\/style>   ","protected":false},"excerpt":{"rendered":"<p>Support + Service FAQsHow do I get in touch with support? For support requests or if you have a support related questions, please use the iPad to file a case through the Bellwether App, or please get in contact with the Customer Support Team via the following: \u200bEmail: support@bellwethercoffee.com Web: www.bellwethercoffee.com\/support Phone: 844-307-7304&nbsp; If you&#8217;re [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"epkb_post_type_1_category":[39],"epkb_post_type_1_tag":[],"class_list":["post-85","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-support"],"_links":{"self":[{"href":"https:\/\/learn.bellwethercoffee.com\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/85","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learn.bellwethercoffee.com\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/learn.bellwethercoffee.com\/index.php?rest_route=\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/learn.bellwethercoffee.com\/index.php?rest_route=\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/learn.bellwethercoffee.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=85"}],"version-history":[{"count":0,"href":"https:\/\/learn.bellwethercoffee.com\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/85\/revisions"}],"wp:attachment":[{"href":"https:\/\/learn.bellwethercoffee.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=85"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/learn.bellwethercoffee.com\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_category&post=85"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/learn.bellwethercoffee.com\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_tag&post=85"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}