Good question and we are sorry to hear that your beans are not dropping from the hopper, but we’ll be happy to help!
Here are the steps to take to resolve this issue:
If after doing so you find that the issue persists, please reach out to the support team and we will assess the next steps.
The Support team is reached by filing a case in your software or emailing at support@bellwethercoffee.com. If you would rather give us a call, we’re here Monday – Friday 9 am – 9 pm EST so feel free to give us a call at 844-307-7304.